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Refund Policy

Refund and credit usage guidance for Seedance 2.0 plans, subscriptions, failed generations, and duplicate charges.
Jun 5, 2026

Refund Overview

Seedance 2.0 refund handling depends on the plan, credit usage, payment status, duplicate charges, failed generations, and support review.

Subscription Refunds

State whether subscription charges are refundable, partially refundable, or non-refundable, and define the review window.

Credit Usage

State how consumed credits, failed generations, duplicate charges, and provider outages are handled.

How to Request a Refund

Send the account email, order ID, charge date, and reason to support@seedancetovideo.com.